Algemene voorwaarden

TERMS OF SERVICE

Last updated: 12 August 2026

1. ABOUT US

This website and online store are operated under the name PawSnoozie by SilkyShield, a business registered in the Netherlands.

Business name: SilkyShield
Store name: PawSnoozie
Registered business address: Waterman 110, 1622 CV Hoorn, The Netherlands
Email: support@pawsnoozie.com
Telephone: +31 6 4974 6526
Chamber of Commerce (KVK) number: 97309516
VAT ID: NL005261853B57

In these Terms of Service, “PawSnoozie”, “we”, “us” and “our” refer to SilkyShield. “Customer”, “you” and “your” refer to the person who uses our website or places an order with us.

2. APPLICATION OF THESE TERMS

These Terms of Service apply to the use of our website and to every offer, order and sales agreement between PawSnoozie and a customer. By placing an order, you confirm that you have had the opportunity to read and accept these Terms before completing your purchase.

Our Return and Refund Policy, Shipping Policy and Privacy Policy also apply. If any provision in these Terms conflicts with mandatory consumer law, the mandatory legal rule will take priority.

3. USING OUR ONLINE STORE

You must be at least 18 years old or have permission from a parent or legal guardian to place an order. You agree to provide accurate, current and complete billing, contact and delivery information.

You may not use our website or products for unlawful or fraudulent purposes, interfere with the security or operation of the website, introduce malicious code, scrape the website without permission, or infringe the rights of PawSnoozie or another party.

4. PRODUCT INFORMATION

We aim to describe and display our products as accurately as reasonably possible. Colours and appearance may vary slightly because of screen settings, lighting and normal manufacturing differences. These minor differences do not affect your statutory rights when a product does not conform to the agreement.

Product availability may change. We may limit quantities or discontinue a product, but this does not affect orders that we have already accepted.

5. THIRD-PARTY FULFILMENT AND PLACE OF SHIPMENT

PawSnoozie uses a third-party fulfilment partner to process and ship orders directly to customers. Products may be dispatched from outside the European Union, including from China. The applicable place of shipment and estimated delivery time will be communicated before purchase.

PawSnoozie remains the seller and your point of contact. The use of a fulfilment partner does not reduce your rights or our responsibilities regarding delivery, conformity, returns, refunds or complaints.

6. PRICES AND PAYMENT

Prices are displayed in euros and include VAT where applicable. Delivery charges and any other mandatory costs will be shown before you place your order. You will not be charged additional mandatory costs that were not disclosed before purchase.

Payment must be completed using one of the payment methods offered at checkout. An order is not final until we have accepted it and sent an order confirmation. If we cannot accept an order because an item is unavailable, payment was not authorised, fraud is suspected, or there is an obvious pricing or technical error, we will notify you and refund any amount already paid without undue delay.

7. ORDER CONFIRMATION

After placing an order, you will receive an electronic confirmation containing the order details. Please check this information and contact us promptly if anything is incorrect. We may contact you if additional information is reasonably required to process or deliver your order.

8. DELIVERY

The estimated delivery period and place of shipment are shown before purchase and described in our Shipping Policy. Delivery times are estimates unless a fixed delivery date has expressly been agreed.

We remain responsible for the order until you, or a third party designated by you other than the carrier, physically receives it. If delivery is delayed beyond the agreed period, you retain all rights available under applicable consumer law, including the right to set a reasonable additional delivery period and, where legally permitted, cancel the agreement and receive a refund.

You are responsible for providing a complete and correct delivery address. Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after fulfilment has started, but this does not limit rights you have under mandatory law.

9. RIGHT OF WITHDRAWAL AND STANDARD RETURNS

Consumers generally have the right to withdraw from an online purchase without giving a reason within 14 days after receiving the product. After notifying us of the withdrawal, the product must be returned within a further 14 days. Full instructions, the return address and any applicable exceptions are provided in our Return and Refund Policy.

For a standard return made because you changed your mind, the direct return shipping costs are your responsibility, provided that we informed you of this before purchase. PawSnoozie does not provide or reimburse return labels for standard returns. We recommend using tracked shipping.

When an entire order is validly withdrawn, we will refund the purchase price and the cost of standard outbound delivery, if charged. Additional costs resulting from a more expensive delivery method chosen by you are not refundable. We may wait to issue the refund until we have received the returned product or you provide proof that it has been sent back, whichever occurs first.

You may inspect a product as you reasonably would in a physical shop. You may be responsible for a reduction in value caused by handling beyond what is necessary to establish the product’s nature, characteristics and functioning.

10. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

All products sold to consumers are covered by the statutory legal guarantee. Products must conform to the agreement and be suitable for the use that a customer may reasonably expect.

If a product is damaged, defective, incomplete or different from what you ordered, contact us at support@pawsnoozie.com and include your order number and, where reasonably possible, clear photographs or video of the issue. Depending on the circumstances and your legal rights, we will provide an appropriate solution such as free repair, replacement, a price reduction or a refund.

If a return is required because the product is damaged, defective or incorrect, PawSnoozie will cover the reasonable return shipping costs. Do not send products to our fulfilment partner or to an address outside the Netherlands unless PawSnoozie has expressly arranged this with you. Your statutory rights are not dependent on whether our fulfilment partner reimburses us.

11. REFUNDS

Approved refunds will be made using the same payment method used for the original transaction unless you expressly agree otherwise. Refunds will be processed within the periods required by applicable law. Further details are provided in our Return and Refund Policy.

12. PROMOTIONS AND DISCOUNT CODES

Promotions and discount codes are subject to the conditions communicated with the relevant promotion. Unless stated otherwise, discount codes cannot be exchanged for cash, combined with other codes or applied retrospectively. These conditions do not affect statutory rights.

13. INTELLECTUAL PROPERTY

The website and its original text, design, branding, graphics, photographs and other content are owned by or licensed to PawSnoozie and are protected by applicable intellectual property laws. You may use the website for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, sell or commercially exploit protected content without prior written permission.

14. THIRD-PARTY SERVICES AND LINKS

Our website may use services provided by third parties, including Shopify, payment providers, delivery partners and fulfilment providers. External websites and services may have their own terms and privacy practices. We are not responsible for content on an external website that we do not control. Nothing in this section limits our responsibility for the performance of your purchase agreement or any liability that cannot legally be excluded.

15. PRIVACY

We process personal data as described in our Privacy Policy and in accordance with applicable data protection law. Please read the Privacy Policy for information about the data we collect, why we use it, who we share it with and your rights.

16. LIABILITY

PawSnoozie is responsible for loss or damage in accordance with applicable law. Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for intentional conduct, gross negligence, death or personal injury caused by negligence, product liability, or obligations under mandatory consumer law.

We are not responsible for indirect commercial losses suffered by a customer who purchases a product primarily for business or professional use, to the extent permitted by law.

17. EVENTS BEYOND OUR REASONABLE CONTROL

We are not liable for a delay caused by an event genuinely beyond our reasonable control for as long as that event prevents performance. We will take reasonable steps to limit the delay and will inform affected customers where appropriate. This section does not remove any cancellation, refund or other mandatory rights available to consumers when delivery does not take place as agreed.

18. COMPLAINTS

Questions or complaints can be submitted to support@pawsnoozie.com or by telephone at +31 6 4974 6526. Please include your name, order number and a clear description of the issue. We will acknowledge and handle complaints within a reasonable period.

19. CHANGES TO THESE TERMS

We may update these Terms when our services, business practices or legal obligations change. The version that applied when your order was placed will continue to govern that order unless a change is required by law or you expressly agree otherwise. The current version and update date will be published on this page.

20. SEVERABILITY

If a provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. The invalid provision will be replaced or interpreted only to the extent necessary to comply with applicable law while preserving its purpose as far as possible.

21. GOVERNING LAW AND DISPUTES

These Terms and agreements with PawSnoozie are governed by Dutch law. If you are a consumer living in another country, you retain the protection of any mandatory consumer rules that apply in your country of residence.

We encourage you to contact us first so that we can try to resolve any dispute. Nothing in these Terms restricts your right to bring a claim before a court that has jurisdiction under applicable law.

22. CONTACT INFORMATION

PawSnoozie is operated by SilkyShield. PawSnoozie is operated by SilkyShield. Our full business and contact details are available on the Contact Information page.