Privacy policy

Last updated: August 11, 2026

At PawSnoozie, we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit or make a purchase from our store.

1. Information We Collect
When you visit PawSnoozie, we collect certain information to provide a seamless shopping experience:
- Device & Usage Information: IP address, browser type, device information, time zone, and details on how you interact with our website.
- Order Information: Name, billing address, shipping address, payment details, email address, and phone number provided during checkout.
- Customer Support Information: Details you share with us when contacting our support team.

2. How We Use Your Information
We use the collected information to:
- Fulfill and deliver your orders, process payments, and send order updates.
- Communicate with you regarding order inquiries or customer support.
- Screen transactions for potential risk or fraudulent activity.
- Send promotional emails and special offers (only if you have opted in).
- Optimize and improve our store performance and user experience.

3. Sharing Your Personal Data
We never sell your personal information. We only share data with essential service providers who enable us to run our store:
- Shopify: Powers our e-commerce platform and processes backend data securely.
- Payment Gateways: Secure processors (such as Stripe, PayPal, or credit card providers).
- Logistics Partners: Courier and fulfillment services responsible for delivering your order.
- Legal Compliance: When required by law or to protect our legal rights.

4. Cookies & Tracking Technologies
We use cookies to remember cart items, analyze store traffic, and optimize site functionality. You can manage or disable cookies via your web browser settings at any time.

5. Your Rights (GDPR & CCPA)
Depending on your location, you have the following rights regarding your personal information:
- Access & Portability: Request a copy of the personal data we hold about you.
- Correction: Request updates to inaccurate or incomplete information.
- Erasure: Request the deletion of your personal data, subject to legal retention obligations.
- Opt-Out: Unsubscribe from marketing communications at any time via the link in our emails.

6. Data Retention
We retain your Order Information for our legal and accounting records unless and until you request its deletion.

7. Contact Us
If you have questions about our privacy practices or wish to exercise your data rights, please contact us:
- Email: support@pawsnoozie.com
- Website: pawsnoozie.com/pages/contact