Refund policy

Order Cancellations

Cancellation or modification requests must be submitted to Pawsnoozie@gmail.com within 24 hours of placing the order.

After 24 hours, or once an order has entered processing or fulfillment, we may no longer be able to stop or cancel the shipment. If the shipment cannot be stopped, the customer must follow our return procedure. For change-of-mind returns, the customer is responsible for the direct return shipping costs.

This cancellation policy does not limit any mandatory statutory rights, including the applicable right of withdrawal and rights relating to damaged, defective or incorrect products.

Return Shipping Costs

If you return an item because you have changed your mind, the direct return shipping costs are your responsibility. PawSnoozie does not provide or reimburse return labels for standard returns. We recommend using a tracked shipping method.

If you received a damaged, defective or incorrect product, please contact us at pawsnoozie@gmail.com before returning it. If a return is required in such a situation, PawSnoozie will cover the reasonable return shipping costs.