Shipping policy

Last updated: August 20, 2026

1. Order processing
Orders are typically processed within 1-3 business days. You will receive a confirmation email once your order has been placed, and a separate email with tracking information once it ships.

2. Shipping times and fulfilment
PawSnoozie works with a third-party fulfilment partner to process and ship orders directly to customers. Depending on the product and your location, orders may be dispatched from outside the European Union, including from China. Estimated delivery times are typically 2-7business days, though this can vary by destination and season. Any delivery estimate shown at checkout is an estimate, not a guaranteed date.

3. Shipping costs
Shipping costs, if any, are calculated and displayed at checkout before you complete your purchase. We occasionally offer free shipping promotions on qualifying orders, which will be clearly shown at checkout.

4. Order tracking
Once your order ships, you will receive a tracking number by email so you can follow its progress. If you have not received tracking information within 5 business days of ordering, please contact us at support@pawsnoozie.com.

5. Customs and import duties
For international shipments, your order may be subject to import duties and taxes charged by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

6. Delayed or missing orders
If your order has not arrived within the estimated delivery window, please contact us at support@pawsnoozie.com with your order number so we can look into it for you.

7. Questions
If you have any questions about shipping, please reach out to support@pawsnoozie.com.